Fostering High-Performing Teams in a Global, Diverse and Open Environment
May 21, 2015 • Haworth, New York City
In today’s complex, competitive environment, employees need to be able to work well in teams, break through silos to collaborate across functions and overcome biases and conflict to achieve business results. From skills and managing styles to workplace design, the 2015 CLC Forum explored what it takes to build and support high-performing teams, and what success factors are needed for building a collaborative culture. Learn more about the speakers.
▾ RECAPS & RESOURCES ▾
Seeing It Their Way To Get Your Way
Adam Galinsky Vikram S. Pandit Professor of Business Columbia Business School at Columbia University
Sharing a sneak peak of his forthcoming book, Friend and Foe (Sept 2015), Adam Galinsky explored how to use the power of perspective-taking to increase collaboration. Rather than simply trying to understand how someone else feels (empathy), perspective-taking is the skill of being able to see something from another’s point of view and understand how that can help you accomplish your goals. This skill (one of the seven life skills in FWI’s Mind in the Making) produces better outcomes for all parties, but can get tricky when there is an imbalance of power or a high level of competition between the parties. As Adam explained, “power reduces perspective-taking,” however, there are simple techniques to teach your leaders how to mitigate this blindspot. In highly competitive situations, people tend to turn the golden rule into the “jaundice” rule of “do onto others as you think they will do unto you!” which can lead to unethical behavior.
Collaboration Across Difference
Lisa Leslie Associate Professor of Management and Organizations NYU Stern School of Business
Lisa Leslie built on Adam’s themes by discussing how people’s perceptions of diversity and inclusion efforts affect the impact of those efforts. While most people say they support diversity and inclusion, there has been little progress from an institutional perspective. Lisa attributes this to two factors: in-group preference and a “color blind” approach, which ends up making whites feel that these efforts decrease, rather than increase, fairness in the workplace. 1) To understand the effects of in-group preference, Lisa introduced the group to a terrific, interactive exercise called a Segregation Board, which demonstrates how mild preferences can lead to extreme segregation. 2) To counter whites’ perceptions of diversity and inclusion efforts, Leslie encouraged diversity and inclusion training that includes the perspectives of the dominant group (white men).
- Lisa’s slides
- UnderstandingPrejudice.org – A clearing house of research, resources and exercises related to the causes and consequences of prejudice.
Rethinking Positive Thinking
Gabriele Oettingen Professor of Psychology New York University
An expert in the science of motivation, Gabriele spoke about her new book, Rethinking Positive Thinking, which looks at three areas of personal change: becoming healthier, nurturing relationships, and work performance. She introduced “WOOP,” a scientific strategy for people to identify and fulfill their wishes and change their habits. WOOP–which stands for Wish Outcome Obstacle Plan–is an exercise that builds nonconscious associations between future and reality and between the obstacles and the actions to overcome the obstacles. Known as Mental Contrasting with Implementation Intentions (MCII) in the scientific literature, WOOP was created as a result of over 20 years of scientific research and has proven to be effective across ages and life domains.
- Rethinking Positive Thinking: Inside the New Science of Motivation
- WOOP – Download the free app to learn and practice the WOOP strategy to identify what is important in your day-to-day routine and to actually achieve what you really want. The app also allows you to save your goals and observe your progress.
Trends in Workspace Design
Randy Fiser Chief Executive Officer American Society of Interior Designers
Randy Fiser’s presentation started with a startling statistic: 90 percent of our lives is spent indoors! Since a majority of that time is spent at work, is it any wonder that work environments are affecting our wellbeing, and therefore our productivity? The American Society of Interior Designers (ASID) is doing significant research to understand the connections between good design, wellbeing and productivity, and working towards a way to measure value per square foot – rather than just cost per square foot. Increasing collaboration and innovation is not just about bringing people together – it’s about building community. In that regard, Fiser recommended watching Steven Johnson’s TED talk, Where Good Ideas Come From, about “the space of creativity.” ASID is thinking through all these outcomes in its approach to the design of workspace.
Citi – Presented by Karyn Likerman, Head of Workplace Inclusion
Deloitte – Presented by Katherine Loscalzo, Workplace Strategy and Project Delivery Leader
- Next Generation Workplace Evolution (video)
- Start-Up Chic Goes Corporate, as Couches Replace Desks – The New York Times | Oct. 8, 2013
Families and Work Institute – Presented by Anne Weisberg, Senior Vice President and Michael O’Neill, Senior Research Strategist, Haworth
Families and Work Institute (FWI) is a nonprofit, nonpartisan research organization that studies the changing workforce, family and community. The research FWI conducts takes the very real questions that arise from living in today’s world and turns them into studies that can inform and affect new ways to think and act at every stage of our lives.
- Mind in the Making – Developed by FWI, Mind in the Making is an unprecedented effort to share the science of children’s learning with the general public, families and professionals who work with children and families. Visit the site to sign up for the Daily Kid newsletter and download tips and activities for promoting executive function life skills.
- Vroom – Watch the video that had everyone at the Forum talking! Download the free Vroom app that shows how to turn everyday shared moments–like mealtime and bath time–into brain building moments for children.
FWI’s Workforce/Workplace Agenda – Anne Weisberg and Ken Matos offered a look at FWI’s strategic planning agenda, as well as an overview of FWI’s forthcoming National Study of the Changing Workforce and other research.
Recent FWI research:
- Modern Families: Same- and Different-Sex Couples Negotiating at Home | June 4, 2015
- Workflex and Manufacturing Guide: More Than a Dream | May 11, 2015
- The Older Adult Caregiver Study | March 18, 2015
- Paid Time Off, Vacations, Sick Days and Short-Term Caregiving in the United States | Feb 24, 2015